How may we contact you? 
For all enquiries, please reach out to the friendly team via hello@wattleandclay.com.au
 
How much is shipping?
Shipping costs are dependent on the weight and size of the items being purchased and will be clearly displayed on the checkout page before purchase is complete
 
How long will it take to receive my order?
Orders will be dispatched within 2-3 business days. Following dispatch, a delivery time of 1-5 business days is expected for Australian orders.
 Can I change my address after placing my order?

If you have entered incorrect shipping details, please let us know immediately and provide the correct details to hello@wattleandclay.com.au and if the order has not yet dispatched, we will do our best to fix this for you. 

However, once your order is sent all shipping factors are out of our control and rather in the hands of the carrier, so we kindly ask that you please rather reach out to them regarding.

Can I change or cancel my order?

As much as we would love to help, unfortunately once your order has been placed, we are unable to cancel or make any changes to it. Please make sure you choose your items carefully and add the correct shipping details before checking out.  If you have any urgent changes, please contact us immediately at hello@wattleandclay.com.au and we will try our best to amend prior to the order being dispatched. However please note we pack, and ship orders daily so cannot guarantee your requests can be made.

Do you offer international shipping?
At this stage we are only offering shipping within Australia, but we will look to expand internationally in the future
Can you tell me about your sustainability and eco-friendly initiatives?
 For packaging we use recycled paper, jute string, biodegradable bubble wrap and void fill, and cardboard boxes wrapped with compostable tape.
We use Sendle as our primary courier, which is a 100% carbon neutral delivery service
 
Where are you located and where are your products made?
We are based in Melbourne, VIC, Australia. All our products are designed in-house in Australia, and sourced and manufactured from across the globe.
Please refer to the ‘Our Makers’ section of the website for more information.
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